Ordex
An AI support agent that answers order questions, handles eligible returns and refunds, and escalates exceptions to the seller.
Built at AgentX Hackathon 2026
Team Blizzard: Ram Badrinath Reddy T, Sai varsith Reddy, Nandhakishore Putta, JUSWANTH REDDY
Built with TypeScript, React, Node.js, PostgreSQL, EverShop, Gemini 3.5 Flash-Lite, Northflank
About the project
Small online sellers spend time answering the same delivery questions and manually checking whether returns and refunds qualify. We built Ordex to handle that work inside the store, with every conversation tied to a customer’s order.
Ordex reads order, payment, and delivery records alongside the store’s published guidance. Gemini proposes the next step, and the application checks the seller’s rules before acting. Customers confirm the exact return proposal, sellers record receipt and inspection, and refunds outside the agent’s authority require seller approval. Each completed action leaves an audit trail.
You can find more details here: https://whimsical-tank-5e9.notion.site/Ordex-How-the-agent-works-3fffa691b6ea816da19cc8b5130450a1