RESCUELOOP AI
A multi-agent AI platform that resolves customer issues via WhatsApp, automates commerce workflows, and escalates exceptions to sellers.
Built at AgentX Hackathon 2026
Team Mysour TechBroSSS: SATHVIK M, Samrudh B.N, SACHIN S KUMAR CSE, SAMARTH KUMAR M CSE
Built with Next.js, React, TypeScript, Tailwind CSS, Python, FastAPI, GroqCloud, GPT-OSS, LangGraph, Supabase, PostgreSQL, 360dialog WhatsApp API, Docker, Render
About the project
Small online sellers struggle to manage repetitive customer inquiries, delivery problems, returns, refunds, special customization requests and scattered feedback. Traditional chatbots often provide answers without actually resolving the underlying problem.
**RescueLoop AI** is a multi-agent customer experience and commerce automation platform that connects customers and sellers through WhatsApp.
Customers communicate directly through WhatsApp, while sellers use a minimalist dashboard to monitor conversations, track resolved and ongoing cases, review analytics, and handle requests that require human approval.
The platform uses specialized AI workflows for customer conversations, shopping assistance, merchant policy interpretation, issue resolution, image assessment and business insights.
**Key capabilities include:**
- Automated order tracking, delivery support, returns and replacement requests.
- Policy-controlled refunds with backend-enforced limits.
- Pre-order customization, gift wrapping and personalized product requests.
- Special requests that check existing merchant rules and previous seller decisions before escalating.
- Store pickup requests, seller approval and collection verification.
- Customer feedback analysis and recurring complaint detection.
- Human handoff, case reopening and escalation after repeated unsuccessful resolutions.
- Multilingual text support for Indian regional languages.
The system uses real API calls against mock commerce data, maintains persistent action logs and verifies outcomes rather than merely generating chatbot responses.
**Prototype validation:** Real WhatsApp AI replies, seller handoff and human responses have been demonstrated. Backend workflows for customization, pickup, refund safeguards and case management have also been tested.
RescueLoop AI aims to reduce repetitive seller workload while providing customers with more responsive, accountable and personalized support.