SellerShield
SellerShield is an autonomous AI support agent that helps online sellers resolve customer issues faster by intelligently handling refunds, r
Built at AgentX Hackathon 2026
Team Ai_Mavericks: Sanjay S, Hari Haran
Built with React, langraph, fastapi, sqlite
About the project
SellerShield – Autonomous AI Customer Support Agent for E-commerce Sellers
SellerShield is an AI-powered autonomous customer support solution designed to help small and medium-sized e-commerce businesses manage customer queries and resolve order-related issues efficiently. Online sellers often struggle with increasing customer requests involving delayed deliveries, order cancellations, refunds, returns, and product replacements. Handling these requests manually consumes valuable time, increases operational costs, and can negatively impact customer satisfaction.
SellerShield addresses this challenge by acting as an intelligent virtual support agent that does more than simply respond to customer messages. Powered by AI and LangGraph, it understands customer intent, retrieves relevant order information, tracks shipments, checks store policies, and determines the most appropriate action for each request.
Based on eligibility and business rules, SellerShield can autonomously initiate actions such as processing refunds, creating returns, arranging replacements, offering store credit, and suggesting alternative products. It also maintains conversation context, verifies completed actions, and records important events through an audit trail to improve transparency and accountability.
Safety is a core part of SellerShield. The system evaluates requests against configured business policies and financial limits before taking action. When a request is ambiguous, risky, outside policy, or requires human judgment, it escalates the case to a human support representative instead of making an unsafe decision.
Our goal is to empower small online sellers with the capabilities of an intelligent customer support team without the expense of maintaining a large support workforce.
SellerShield – Smarter Support, Safer Decisions, Happier Customers.